Required skills

analytical skills to interpret required software and hardware settings

communication skills to liaise with customers and technical staff to ensure requirements are known and can be met within timeframes

literacy skills to interpret technical specifications and related documentation

numeracy skills to make calculations and take readings for necessary configuration changes

planning and organisation skills to make site access and equipment delivery arrangements

problem solving to account for unexpected faults or equipment configuration anomalies

technical skills to

handle connect and calibrate test equipment

manage transfer of data installation and configuration of software

use networking skills

Required knowledge

channels allocations

common operating systems and their impact on the configuration of or version of software to be installed

frequency

IP addressing

logon procedures

numbering formats

product or service functions to ensure correct operation of completed installation

relevant regulatory and industry requirements

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

prepare software configuration

load software into customer equipment

install security programs agreed with customer

test program and program features including

system facilities

product features

required peripherals associated with the product

system functionality

Context of and specific resources for assessment

Assessment must ensure

suitable site for installation of system programs

use of equipment currently used in industry

relevant regulatory and enterprise documentation that impacts on testing and installation

Method of assessment

The following assessment methods are appropriate for this unit

direct observation of the candidate performing installation and configuration of software into equipment

review of written documentation prepared by the candidate outlining activity conducted specific installation details and job completion records

written and oral questioning of the candidate on procedures and considerations for a range of installation situations

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTTENA Effect changes to existing customer premises equipment systems and equipment

ICTTEN4072A Effect changes to existing customer premises equipment systems and equipment.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Customer equipment may include:

Functionality may include:

Software configuration specifications may include:

Customer specific data may include:

Security arrangements and codes may include: